Question 1

What types of businesses do you work with?

Accepted Answer

We specialize in commercial and multi-property environments — property management companies, construction firms, retail chains, hospitality groups, and industrial facilities across North America.

Question 2

Can you manage all our technology under one contract?

Accepted Answer

Yes. That's exactly what we do. IT, security, surveillance, smart building systems, and AV — all managed by one team, one point of contact, one invoice.

Question 3

What makes Grey Owl different from other IT companies?

Accepted Answer

We're not just an IT company. We connect IT, physical security, and building automation, which most vendors treat as separate systems. With 20+ years of experience and 400+ properties, we bring deep expertise across commercial and multi-property environments.

Question 4

Do you offer service for residential properties?

Accepted Answer

We specialize in high-end residential technology solutions, including smart home automation, integrated security, networking, surveillance, AV, and remote property management. From luxury residences to multi-property estates, we design and support fully connected living environments tailored to each client’s lifestyle and operational needs.

Question 5

What's included in your 24/7 security monitoring?

Accepted Answer

Trained operators watch your cameras around the clock, not just recorded footage, using AI-assisted detection to flag threats in real time. Verified incidents trigger a rapid response, including police dispatch. We deploy enterprise camera systems from partners such as Avigilon, Axis, Hikvision, and Ubiquiti.

Question 6

Do you provide cybersecurity for businesses?

Accepted Answer

Yes. Grey Owl provides cybersecurity including threat detection, endpoint protection, patch management, and backup and recovery. Everything is integrated with your IT and physical security so the systems work together rather than as separate tools.

Question 7

Can you manage technology across multiple properties or locations?

Accepted Answer

Yes. Grey Owl is built for multi-property and multi-site operations. We manage IT, security, surveillance, and building systems across every location through one team, one point of contact, and one invoice.

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